We have a NO return and NO refunds policy. Our no return policy is to ensure the quality and hygiene of the product. No monetary refunds will be given, though alternative refunds may be offered such as store credit. Order cancellations are possible within 3 days after your purchase. Every item is inspected before reaching your hands. in case of any problems? kindly let us know within 7 business days. We process and ship all orders within 3-7 business days. Once your order is shipped you will receive your package tracking number. We offer world wide shipping. We provide quality hair in different hair textures. All hair extensions and wigs can be colored and bleached to achieve your customized look. Our Virgin bundles can last up to 2 years and our Raw hair up to 3/4 years if cared for properly. Virgin Hair Raw Hair Our Virgin hair is 100% human hair. The hair is not chemically processed but has been steamed to align the texture. Our Raw hair is the highest quality of hair, it is stronger compared to our virgin hair. The hair is collected from one donor and in its raw form. SHIPPING AND RETURN OUR HAIR COLLECTION